Refund policy
This policy explains when and how we refund payments for CALIAN orders.
Cancelling an order
You can cancel an order any time before it is dispatched, and we refund the full amount, including delivery. Write to info@calian.in or call +91 90378 97501 with your order number. Once an order has shipped, it can't be cancelled, but you can return it as described in our shipping and returns policy.
Returned items
Return requests must reach us within 2 days of delivery, with your unboxing video, as described in our shipping and returns policy. When a returned item reaches us and passes our check, we refund the price of the item. The original delivery charge is not refunded, unless the return was caused by our mistake (a damaged, defective or wrong item), in which case we refund the delivery charge too.
When you get your money back
We start the refund within 2 working days of approving it, and email you when we do.
Refunds go back to the method you paid with: your UPI account, card, net banking account or wallet. We can't refund to a different account.
Most banks show the money within 5 to 7 working days after we start the refund. Card refunds can take until your next statement.
Failed or duplicate payments
If money left your account but no order was placed, or you were charged twice, the payment is usually returned automatically by the bank within 5 to 7 working days. If it isn't, write to us with the payment reference from your bank and we'll sort it out with our payment provider.
Questions
Email info@calian.in or call +91 90378 97501. Please include your order number.